subscription ends

[3SCHICHT]

Hello My subscription ends on 10/27/22 and I still have some credits but I can't download anything anymore. why is that?

[moderator corrected a formating error]

[Abambo]

Please contact Adobe customer service for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

As a side note, as I can't look into your account: you must cancel for the plan to end. It does not end automatically, but renews for an additional year if not cancelled.

[WendellaBee]

Please check your inbox for the cancellation confirmation message. I see that your plan was cancelled in September and the quota was scheduled to end in September not October. If you have any questions or concerns please contact customer care.