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meika36466028mjwu
Participant
April 2, 2024
Question

Subscription Termination _ Adobe Stock

  • April 2, 2024
  • 2 replies
  • 138 views

Be warned this is not a happy post ...I'm so dissappointed in Adobe RN, I too signed up with free subscription to adobe stock and ended up on a seemingly un-cancelable subscription. I have been trying to cancel since Dec 2022 and always get told there will be a massive cancellation fee for something I have NEVER used and get offered all sorts of deals which I ended up agreeing to because it was the only option otyher than pay an exorbitant amount.

Finally again I see the monthy instalments come out of my bank account I'm done and I cancel the unused subscription. I am charged a fee of $158.00!! can you believe how much I have already paid well over $1000 since Nov2022 and still I am being charged some more.

On april 4th 2023 I was charged $153.97? what was this for? was this not a cancellation fee? 

Can I speak to a real person please

 

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    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 2, 2024

    You get offered the special deals to keep you subscribed. That is standard commercial practice. By accepting them, you agree to stay subscribed. The early termination fees are half of the remaining dues for cancelling early, so by keeping your subscription you did pay much more.

     

    Contact Adobe customer care to resolve the issue. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
    If in doubt, ask the forum.

    ABAMBO | Hard- and Software Engineer | Photographer
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    April 2, 2024

    Cancelation instructions are shown in this page. At the lower right corner of the image there is a chat icon. Click there and type "agent" to be put in contact with a real person.

    https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

    Jill C., Forum Volunteer
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