Subscription

Forum|Forum|3 years ago
February 28, 2023
1 reply
536 views

How to contact adobe regarding subscription? Money has been deducted from my account because I had the trial period on adobe stock, and when I was going to end it before the end of the month and money was going to be deducted, it said that I could not end my subscription because I had nothing. Nevertheless, money has been drawn

Account management

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Correct answer WendellaBee

@Alexis28655449notc I don't see any subscriptions under the Adobe ID you are using here on the forums. You would need to be signed in with whatever email address you used to set up your subscription.

WendellaBee

Adobe Employee

Hi @Carl22129166ybnq,

I don't see any active Adobe Stock subscription associated with the Adobe ID you use here on the forums. You can see all of your active subscriptions when you sign into https://account.adobe.com. Is it possible you created an Adobe Stock subscription under a different Adobe ID? If so you would need to sign into Account Mangement with that ID.

A

Alexis28655449notc

Participant

Same problem for me: I signed up for the free subscription, but I never got a confirmation email or even an invoice, and I've been deducted recently, and I have no idea how to cancel since my account is without subscription. How do I contact them?

WendellaBeeCorrect answer

Adobe Employee

@Alexis28655449notc I don't see any subscriptions under the Adobe ID you are using here on the forums. You would need to be signed in with whatever email address you used to set up your subscription.

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