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alkan_augure
Participant
January 10, 2019
Answered

The downloaded .ai for id 74322527 do not match the preview

  • January 10, 2019
  • 3 replies
  • 233 views

Hello,

I just buy the file id 74322527 and the corresponding .ai file has no rapport with the preview and the thumbnail.

https://stock.adobe.com/fr/images/business-infographic/74322527

Also I didn't find anywhere on adobe stock to report such problem.

May a person from adobe see this ?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Alexandre,

    We apologize for the inconvenience caused to you.

    Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

    Regards,

    Twarita

    3 replies

    twaritar3263062
    Participating Frequently
    January 11, 2019

    Alexandre,

    Please check your email for more details.

    Regards,

    Twarita

    Abambo
    Community Expert
    Community Expert
    January 10, 2019

    It's ok. You can report here.

    ABAMBO | Hard- and Software Engineer | Photographer
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    January 10, 2019

    Hi Alexandre,

    We apologize for the inconvenience caused to you.

    Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

    Regards,

    Twarita