The problem with canceling or stopping the Adobe StockDownload account

Question

Hello we want to stop our monthly payments until July after July we start it again we can no longer pay the monthly payments until July and if we want to cancel, he asks us for a fee of 164 euros, how can we proceed we didn't sign annual!!, we weren't even told that when the account is canceled we are forced to pay. this is stupid for someone to force you to pay if you have not signed an annual contract. obliges me to pay monthly if I don't want to or if I don't have any more money. I have already paid for 2 or 3 years of adobe 25 euros monthly.

kglad · Accepted Answer

you can't suspend an adobe subscription. you can start and cancel subscriptions.

there is no cancellation fee for a monthly subscription. however, if you have an annual subscription paid monthly, there is an early cancellation fee.

check your account to see the subscription you signed for, https://account.adobe.com

if you think there's an error in your account, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

WendellaBee · Answer

You've had this subscription for four years now and it has always been an annual contract paid monthly since you've signed up. If you terminate your subscription before the end of your yearly contract you will have to pay to end your contract early. If you require additional assistance please contact customer care.

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