This mockup says 'customize' but it isn't customizable

New Here ,
Jan 03, 2020 Jan 03, 2020

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hi guys,

 

I liked this mockup 243229189 which litarally says 'customize your design'. When I licenced and downloaded it, it was a plain JPG. Can I only use this with the text in it? Would be a bit disappointing and a waste of my credit.

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Adobe Community Professional , Jan 03, 2020 Jan 03, 2020
Wel, it says JPEG. And JPEG is not customizable. The uploader made an error and the moderator accepting this made also an error. I suppose it is old stuff from before Adobe Stock. The text can be probably photoshopped, but that's not the point. The only  solutions for you are: Contact customer service and ask for a replacement credit or Wait for a friendly Adobe employee to pass by and grant the replacement credit.

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Adobe Community Professional ,
Jan 03, 2020 Jan 03, 2020

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Wel, it says JPEG. And JPEG is not customizable. The uploader made an error and the moderator accepting this made also an error. I suppose it is old stuff from before Adobe Stock. The text can be probably photoshopped, but that's not the point.

 

The only  solutions for you are:

  • Contact customer service and ask for a replacement credit or
  • Wait for a friendly Adobe employee to pass by and grant the replacement credit.
ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 03, 2020 Jan 03, 2020

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Hi there, 

As mentioned earlier a Jpeg is not customizable. Feel free to update the thread and let us know if you need an extra license for the same. 

 

Thanks 

Kanika 

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