Skip to main content
P
philipj74510413
Participating Frequently
November 30, 2018
Answered

Tiny image downloaded

  • November 30, 2018
  • 1 reply
  • 766 views

I licensed an image just now. When I download it, it's 1.46cm wide. Unuseably small. Does anyone know why this might be?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    As I said, we do not want the image now. We had to choose another one instead.

    What I am asking for is a refund of the credit. You have a simple choice:

    1. Refiund the credit and keep a customer happy

    2. Refuse to refund and annoy a customer

    This conversation has gone on long enough. Do whatever you think is appropriate. If you think 2 is the wise move, I can only say, it is time to sell Adobe stock!

    regards

    Philip


    Philip,

    Please check your private message for more details.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    November 30, 2018

    Hi Philip,

    Sorry for the trouble it has caused to you.

    Could you please share the file ID you are referring to so that we can further assist you?

    Regards,

    Twarita

    P
    philipj74510413Author
    Participating Frequently
    November 30, 2018

    Hi Twarita

    Its is:

    AdobeStock_158894430

    Philip

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    December 3, 2018

    very disappointed


    Hi P.J.,

    I'm sorry, you did say this was an urgent issue and we did not respond well to your request.

    Because this is a vector image you'll want to create a new Photoshop file and go to File > Place Linked the .ai file in your new Photoshop file. This will allow you to manipulate the file without affecting the image quality. If your .ai file is in a library you can do this from the context menu in the Libraries panel.

    EBQ

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices