I've bought some credits for Fotolia last year.
They expire with end of december this year.
Is it possible to transfer them to Adobe Stock?
Thanks in advance!
Hi I have the same Issue, but the link leads to the home page of the AbodeStock!
Near the middle of the page there is a link for the legacy Fotolio site - click on 'Or return to the Fotolio legacy site'.
Oh I don’t see the link
- - - -
Sylvie TINSEAU - <http://www.sylbohec-auteurphotographe.com/> Auteur Photographe
+33 (6) 28 74 25 31 ou Tél. : 01 69 86 93 25
Skype : Sylbohec
Bonne année 2018, je vous la souhaite positive !
Pas à pas, agissons au quotidien pour préserver notre environnement ! Devez-vous vraiment imprimer ce mail ?
De : Beverley Gray
Envoyé : lundi 8 janvier 2018 12:45
À : Sylvie Tinseau <firstname.lastname@example.org>
Objet : Transfer credits from Fotolia to Adobe Stock
Transfer credits from Fotolia to Adobe Stock
created by Beverley Gray <https://forums.adobe.com/people/Beverley+Gray> in Adobe Stock - View the full discussion <https://forums.adobe.com/message/10087386#10087386>
All attempts at accessing my fotolia account or contacting fotolia lead back to Adobe Stock. So, I'm getting the impression you guys have ripped us all off. Prepare for a class action suit.
I'm just joining this thread.
NONE OF THE LINKS WORK.
Every time you try to access anything to do with Fotolia, it is blocked. There is no way to access contact info, faq, nothing.
Please advise. I have projects in the works and I need access to the HUNDREDS of dollars worth of images I bought access to through Fotolia.
I don't know who is responsible for this transition, but it is terrible. This shouldn't be this hard.
Not sure why the links aren't working for you - perhaps try a different browser or incognito mode to see if that makes a difference.
When you say access is blocked, do you get a particular error when trying to access the Fotolia website so we can investigate further.
Here is the contact number from the Fotolia site - 800 685-4171.
Hi Bev and Allison - As I've mentioned before: All links on the fotolia.com website lead back to Adobe Stock, even incognito.
Sorry, I don't seem to be able to replicate this. I'm able to click on 'Or return to the Fotolia legacy site'. Does that not work for you?
Contact number for Fotolia is 800 685 4171.
THANKS! Apparently I saw everything except for that one link. It does indeed lead back to the original fotolia site.
Great - thanks for confirming Christopher!
I want to move some credits from main account to sub-accounts. Any help is appreciated.
What is a sub account?
I tried working with the customer service chat contact, but they were unable to resolve the situation after 20 minutes of trying. So they escalated it, and I'm standing by to receive a telephone call from the experts "in the next 24-48 hours." March 19, 2018
No link there anymore. I was on a trip overseas for two months. I come back and can't get to my fotolia account and the credits I should have?
Wow, I had 300 credits and I just LOST 178 credits. This is a total scam. I paid good money and a loss of 178 credits SUCKS. This is not right that Adobe expires your credits. I will NEVER do another monthly subscription like this!!!!!'
In calling basically Adobe customer support told me that is the way it works.
Everyone that has unused credits better use them or you will lose them!!!!