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sKrullmr
Participant
August 21, 2020
Answered

Transparent Backgrounds

  • August 21, 2020
  • 4 replies
  • 1106 views

Over the past couple of days I've purchased several files that state they have a Transparent background.  When I open them in photoshop they have the grey grid under the image, and there is no way to remove this in PS.  This has not been the case for most of of the other images I've downloaded with transparent background (even images downloaded in Illustrator format).  Specifically images 226845351, 300217158, and 300217201. 

 

Is there a way to fix this without an illustrator licence.  If not I'm very concerned with how these files are labeled and would like credits posted to my account.   

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi sKrullmr,

    I'm sorry that these aren't as expected. I checked each of the files and I can see that there is no transparency and that the checkerboard patterns are part of the background layers. You would need Illustrator to remove these layers though this doesn't appear to a straightforward process for all three files.

     

    Since you intended to use these as transparent files I'll grant you replacement licenses for these. Please delete them from your local folders and from any Creative Cloud libraries.


    I will pass your feedback on to our content team as they are represented as transparent and clearly are not.

    4 replies

    S
    sKrullmrAuthor
    Participant
    August 24, 2020

    Thank you my Queen!

    Deleted them. Why is it that some ai files work in PS and others don't? In the future when downloading files with transparant layers, is there a way to overcome this issue with PS or a thrid party app?  

     

    Thanks again,

    Steven

     

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    August 24, 2020

    Hi sKrullmr,

    I'm sorry that these aren't as expected. I checked each of the files and I can see that there is no transparency and that the checkerboard patterns are part of the background layers. You would need Illustrator to remove these layers though this doesn't appear to a straightforward process for all three files.

     

    Since you intended to use these as transparent files I'll grant you replacement licenses for these. Please delete them from your local folders and from any Creative Cloud libraries.


    I will pass your feedback on to our content team as they are represented as transparent and clearly are not.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 23, 2020

    What kind of image file is it -- PSD, TIFF, AI, EPS or PNG?

     

     

    Nancy O'Shea— Product User & Community Expert
    S
    sKrullmrAuthor
    Participant
    August 24, 2020

    Illustrator (.ai)

     

     

    Marianne-Deiters
    Marianne-Deiters
    Participating Frequently
    August 22, 2020

    Do you mean the checkerboard pattern? This indicates the transparency in Photoshop

    S
    sKrullmrAuthor
    Participant
    August 22, 2020

    Yes I mean the che checkerboard pattern.  It's not behaving like it used to.  See attached video. I've used these types of images 100's of times in the past, but I'm wondering if I'm doing something wrong with it.  Please help. Video Link 

     

    https://drive.google.com/file/d/1PUQhX4Cp4isxf9cnuMZOwOPoj7lfYsFn/view?usp=sharing

    Marianne-Deiters
    Marianne-Deiters
    Participating Frequently
    August 24, 2020

    It actually looks like that in the movie. There is no transparency included.

    EvilBugQueen1 could you help him?

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