Transparent Images Download without layers - can't remove grid

[Jaci2671386060no]

I have downloaded two images that were supposed to be transparent.  I've spent the past 2 hours searching the discussions for a solution and have not yet found one - other than refunding credits back to accounts.  

The images I am having trouble with:  #248626298  and #187307902

I have opened in both PS and AI and there are no layers on either to turn off the grid.  Had anyone come up with a solution for this other than the file just wasn't added to Adobe with layers?   Thanks!

[Jaci2671386060no · Accepted solution]

After more research I discovered what I was doing wrong - and after reading past discussions - this may help other newbies to Illustrator.  The files must be downloaded as an AI file and not a JPG in order for the layers to show up.

[Abambo · Accepted solution]

You need to work with the latest version of Adobe Illustrator (prior versions may work also, but you will need at least the version that has been used to create the asset).

You open the file, go to the layers palette and expand the last layer (in most cases the only layer) by clicking the triangle before the layer's name (>). The last element in that list will probably be the checkered background.

You need to know, however, that a background is needed for these assets to work correctly. 

See here for more information on that: https://community.adobe.com/t5/stock-discussions/false-transparency-image/m-p/11981335#M58600

See here for similar topics with correct answers:

https://community.adobe.com/t5/stock-discussions/transparent-light-effect-not-transparent/td-p/12143...