trouble credits

[Davide26654925j52s]

Hi 🙂

I've updated my plan from 40credits to 750credits/month for get more resources with extended license. My trouble is that they costed 32credits before the update and now cost 180credits. Can anybody help me?

thank you!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

[Abambo]

That's normal. 750 credits/month does only mean, you get 750 standard licences. as for other assets, other prices apply, and they get translated into credits. If you check the conditions, you'll see, that you get a 20% off the standard price for extended licences or 4k videos. But the value of a credit is less with a 750 assets per month, compared to a 40 assets/months subscription. Ergo: you need more credits.

(I agree, this is confusing, but that is the way it is)

Contact customer care, if you want to change back to the more economical plan. 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.