Trouble with image 201827095

Community Beginner ,
Dec 10, 2018 Dec 10, 2018

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Hi,

I downloaded this banner background image and noticed that there are horizontal line artifacts that are extremely difficult to erase without having to go through a lot of trouble.  I noticed them first when i bumped up the contrast to create a displacement map.  At any decent size these lines are visible and are clearly not supposed to be part of the image.

If i had to guess, I'd say this was a vector graphic at one point that was saved as jpeg and the author left the artifact in by accident.  Anyway, I want to report it and if possible be refunded the spent credit for the image.

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Adobe Employee , Dec 11, 2018 Dec 11, 2018
Hi Greg,Sorry for the trouble it has caused to you.As Brad already mentioned that the above file is faulty, I am adding 1 image license to your account so that you can use it against a different image.Hope that helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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LEGEND ,
Dec 10, 2018 Dec 10, 2018

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I can confirm there is definitely a problem with the image. Grey lines in the banner.

Screen Shot 2018-12-10 at 2.58.32 PM.png

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Community Beginner ,
Dec 10, 2018 Dec 10, 2018

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Thanks.  I should have thought to do that.

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Adobe Employee ,
Dec 11, 2018 Dec 11, 2018

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Hi Greg,

Sorry for the trouble it has caused to you.

As Brad already mentioned that the above file is faulty, I am adding 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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