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marianz51546269
Participant
October 25, 2021
Answered

Trying to charge me for a subscription that I cancelled months ago

  • October 25, 2021
  • 2 replies
  • 480 views

I cancelled my Adobe Stock subscription months ago and since then there hasn't been any issues and all of a sudden this month I am being asked to pay for a subscription that I didn't apply for. All the assets are still untouched. I've been trying to get in touch with someone to get this sorted for weeks now but Adobe seems to have the worst customer service and all it does is take me in circles on their website. Is there anyone that I can speak to and get this sorted?

This topic has been closed for replies.
Correct answer WendellaBee

Hi @marianz51546269,

If you have questions about your subscriptions that cannot be resolved via Account Management, https://account.adobe.com then please contact customer care for assistance. https://helpx.adobe.com/contact.html

2 replies

ع
عبير5FB7
Participant
October 27, 2021

And me too , I can't get any photos even when i paid for it!! And I couldn't find anyone to ask about it , why they don't have help center? And today i got deducted from my account twice for the same subscription 😢

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
October 27, 2021

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
October 25, 2021

Hi @marianz51546269,

If you have questions about your subscriptions that cannot be resolved via Account Management, https://account.adobe.com then please contact customer care for assistance. https://helpx.adobe.com/contact.html

M
marianz51546269Author
Participant
October 25, 2021

I tried that multiple times and it keeps taking me in circles through the website. I used my phone a couple of times and there was a chat pop-up option but when you type a message it doesn't allow you to send it through. It's ridiculous just how complicated it is to get an actual person to sort out this situation and I refuse to pay for something that I haven't purchased. It even says that I have 80 assets available but they are trying to charge me for a 10 asset a month plan that I had cancelled since July, when I had already used up all of my assets that I had purchased then. Why do I now have eight months worth of unused assets and why have they only tried to charge me now for it? None of it makes sense. 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
October 25, 2021

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