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samia1937975
Participant
April 15, 2019
Answered

Unable to Cancel My subscription

  • April 15, 2019
  • 2 replies
  • 764 views

I recently started the Adobe free trial but after a few tries, I learned  I didn't really need to buy adobe since my school offers it for free. However, I haven't been able to cancel my subscription or my current free trial. it keeps letting me know that "You’ll be able to manage your plan shortly."  but I dont see a cancel button.

This topic has been closed for replies.
Correct answer Beverley Gray

Hi there

Once the order has completely processed you will be able to cancel. Please try again today.

Thanks

Bev

2 replies

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default8pg2z1f3dx8y
Participant
December 18, 2020

Please cancel my free trial offer and the Billings to follow after the 7 day period. Today is day 1 (half offer after realizing I can't figure out how to use it

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
December 18, 2020

@default8pg2z1f3dx8y  I don't see that you have an Adobe Stock subscription under the Adobe ID you are using here on the forums. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


Beverley Gray
Beverley GrayCorrect answer
Inspiring
April 16, 2019

Hi there

Once the order has completely processed you will be able to cancel. Please try again today.

Thanks

Bev

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