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simonl69386993
simonl69386993
Participant
October 12, 2018
Answered

Unable to cancel subscription

  • October 12, 2018
  • 1 reply
  • 309 views

Hi there,

I took out a monthly subscription but having used the your services for a month I've decided not to continue. Yesterday I cancelled my subscription but today I was charged for the coming month. On logging into my account today I could see the subscription was still active so tried to cancel again but now get an error message telling me 'there has been a problem dealing with your request'.

As your chat is closed and the contact number doesn't seem to work I've come to the forum. Please can you ensure my subscription is cancelled? I've asked my back to ensure the payment isn't processed so a refund shouldn't be necessary.

Thanks

Simon

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Simon,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 12 Sep 2018. I have cancelled your Adobe Stock subscription(since you are cancelling the service within 14 days after the beginning of the second month’s billing cycle, you are eligible for a full refund) and have processed a refund of amount: 23.99 GBP.

    The amount will reflect in your account in the next 5-7 business days.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    October 12, 2018

    Hi Simon,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 12 Sep 2018. I have cancelled your Adobe Stock subscription(since you are cancelling the service within 14 days after the beginning of the second month’s billing cycle, you are eligible for a full refund) and have processed a refund of amount: 23.99 GBP.

    The amount will reflect in your account in the next 5-7 business days.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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