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hayden76
hayden76
Participant
March 5, 2021
Answered

Unable to download assets

  • March 5, 2021
  • 4 replies
  • 869 views

@WendellaBee I just went through the support chat, and after nearly 30 mins, was told to post here on the forums...

I'm having the exact same issue where i updated payment info, payment was taken for my plan, and now it only asks me to choose a plan instead of letting me purchase new assets. Any advice beyond talking to support who directed me here?

Correct answer WendellaBee

@hayden76 I reviewed your subscription using the Adobe ID you are using here on the forums and it appears that there was a billing issue that you recently corrected. It may have taken a little time for the change you made to make it to all of the systems that connect to Adobe Stock. It appears that you have been able to successfully download assets. Please update here if this is not the case.

4 replies

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
March 12, 2021

@hayden76 I reviewed your subscription using the Adobe ID you are using here on the forums and it appears that there was a billing issue that you recently corrected. It may have taken a little time for the change you made to make it to all of the systems that connect to Adobe Stock. It appears that you have been able to successfully download assets. Please update here if this is not the case.

brixtah
brixtah
Participant
March 12, 2021

I get the same pop up message when choosing an image in Adobe stock. If I choose a plan again it said "something went wrong..." type of message. A day later doing it, it instead said "lucky you" that I appear to already have a plan. But didn't download or anything and would be the same -click download-purchase plan - lucky you - cycle. 

However I did get it to work through another team accounts purchase where they assigned it to me. So same computer and browsers.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 12, 2021

This does not look like you're downloading an Adobe stock asset. Assets are named differently.

ABAMBO | Hard- and Software Engineer | Photographer
brixtah
brixtah
Participant
March 5, 2021

I'm having the exact same issue. After upgrading my plan I could not get it to work. I gave it a couple days and decided to cancel.  When canceling my plan I took up the offer for to try Adobe stock for 60 days (or something). It asks me to choose a plan and when I continue it says "good news..." but I can't download/purchase image. I can only add/download previews. 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 6, 2021

    The advice from @WendellaBee is still valid: https://community.adobe.com/t5/stock/unable-to-download-stock-images/m-p/11681917?campid=23013&cid=101&aid=23013_64673actionblock_0&type=0#M56293

     

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

     

    ABAMBO | Hard- and Software Engineer | Photographer
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