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Participant
January 5, 2023
Question

Unable to download licensed images

  • January 5, 2023
  • 1 reply
  • 309 views

Unable to download licensed images

Happens to me twice when I cant download licensed images (.jpg). Redownload button doesn`t work at all. Didn`t have same issue before, and in meantime I have licensed and downloaded other images. I have lost 2 credits so far.... Any help from support would be appreciated.

File#: 547313409   and 551425290 

 

 

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1 reply

WendellaBee
Adobe Employee
Adobe Employee
January 5, 2023

Hi @Michał23816545adt9,

I'm sorry this happened to you. I've confirmed that you've license the assets. Please direct message me with the email address where I can send these files to you.

Participant
January 7, 2023

Actually I would like to ask you to restore those 2 wasted credits to my account. Ive already found those files in other stock. Thank you 🙂

WendellaBee
Adobe Employee
Adobe Employee
January 9, 2023

Done!