Unable to download photos from adobe stock

[mohammad297798716wcq]

An error message come up whenever I download a photo from adobe stock

faild to license one or more images 

what is the issue 

[Liza5C0C]

Hello @mohammad297798716wcq, 

Could you please provide more details regarding the issue? Are you attempting to license using your personal profile or a company profile? Also, I'm not seeing any Adobe Stock product assosiated with the account you are currently using on the forums.

[mohammad297798716wcq]

Please check attached photo, error keep coming when trying to download . I am

not able to download photos from adobe stock

[Jill_C]

You didn't answer her questions....

[mohammad297798716wcq]

She asked me to provide more details that is why i added photo for tge error 

[Liza5C0C]

Hi @mohammad297798716wcq, the screenshot you shared doesn't appear to be from Adobe Stock. Is that Adobe Express or any other Adobe products? 

[mohammad297798716wcq]

yes dear it is adobe express, but as you know i can open adobe stock photos and that is from where i took the snap photo

[Abambo]

The problem may be that you changed your region. You can only licence which is open for licence with the region that is attached to your account. What country are you in? Some countries have access to only a restricted number of assets. The reason for this is unknown to me, but I suspect that local laws require additional vetting for the assets.

[Liza5C0C · Accepted solution]

You need to see the asset when searching the website/app from your locale, which is Qatar. Users from this country have restricted access to Adobe Stock.