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Teegs Fraser
Participant
January 24, 2023
Answered

Unable to load Adobe Stock Libaries

  • January 24, 2023
  • 3 replies
  • 2146 views

Is anyone else having trouble with Adobe stock and loading their libaries? I have tried everything and I am unable too? Any suggestions would be amazing, i am trying to work on an assessment and need it working stat. ;(

Correct answer marcos89210272
quote

For real?!! So the solution for a major bug on Adobe's end is to let customers just solve it with this solution? It's 2024, and unable to see al your purchases in a grid overview when its more than 800 is just unacceptable.


By @marcos89210272

No, it's not Adobe's solution, it's a workaround. As with all bugs, there may be a solution with a fix, and there may be intermittent workarounds.

 

If I know about a workaround, I apply it.

 

As a side note, having 815 assets in one folder is not really something that I would recommend any user to have. It does not show you all your purchases at a glance. But I won't discuss this issue with you, as it is none of my business how you organize yourself. Every man is the architect of his own fortune.


For somebody else with this issue. The chat with Adobe gave me a solution that worked for me.

 

I opened a window in incognito mode (Safari browser), went to my Adobe Cloud assets libraries (NOT the libraries in Adobe Stock). Than made a copy of my entire purchases library, 815 assets. And that copy could be opened in de Adobe Stock library overview.

 

Hope this will be helpfull for other Adobe Stock users with the same issue.

3 replies

Participating Frequently
April 14, 2024

I have been fixing this issue for over a month now, happens on my home PC and my office PC intermittent day in and day out!!!
We all should get a years credit. Hard to work without your client saved files!!!

Abambo
Community Expert
Community Expert
April 25, 2024

Please change your alias you use in these fora. 

ABAMBO | Hard- and Software Engineer | Photographer
I am Joe
Participant
October 19, 2023

I am experiencing the same problem - again. It was broken after the big update - fixed yesterday - now it's broken again. The problem is loading my saved librearies created in Adobe Stock on the website. 

Abambo
Community Expert
Community Expert
October 19, 2023
quote

The problem is loading my saved librearies created in Adobe Stock on the website. 


By @I am Joe

Loading them into what?

ABAMBO | Hard- and Software Engineer | Photographer
Participant
June 3, 2024

For somebody else with this issue. The chat with Adobe gave me a solution that worked for me.

 

I opened a window in incognito mode (Safari browser), went to my Adobe Cloud assets libraries (NOT the libraries in Adobe Stock). Than made a copy of my entire purchases library, 815 assets. And that copy could be opened in de Adobe Stock library overview.

 

Hope this will be helpfull for other Adobe Stock users with the same issue.


I SO appreciate your answer. I don't know how to get to my Adobe Cloud assets libraries. Can you help?  Thank you!

Abambo
Community Expert
Community Expert
January 24, 2023

Maybe you should describe more in detail what you want to do. I have no trouble browsing whatever is stored in the stock database.

ABAMBO | Hard- and Software Engineer | Photographer