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3

Unable to load Adobe Stock Libaries

New Here ,
Jan 24, 2023 Jan 24, 2023

Is anyone else having trouble with Adobe stock and loading their libaries? I have tried everything and I am unable too? Any suggestions would be amazing, i am trying to work on an assessment and need it working stat. ;(

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Creative Cloud Integration , Libraries , Troubleshooting
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correct answers 1 Correct answer

Community Beginner , Apr 29, 2024 Apr 29, 2024

For somebody else with this issue. The chat with Adobe gave me a solution that worked for me.

 

I opened a window in incognito mode (Safari browser), went to my Adobe Cloud assets libraries (NOT the libraries in Adobe Stock). Than made a copy of my entire purchases library, 815 assets. And that copy could be opened in de Adobe Stock library overview.

 

Hope this will be helpfull for other Adobe Stock users with the same issue.

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

Maybe you should describe more in detail what you want to do. I have no trouble browsing whatever is stored in the stock database.

ABAMBO | Hard- and Software Engineer | Photographer
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New Here ,
Oct 19, 2023 Oct 19, 2023

I am experiencing the same problem - again. It was broken after the big update - fixed yesterday - now it's broken again. The problem is loading my saved librearies created in Adobe Stock on the website. 

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Community Expert ,
Oct 19, 2023 Oct 19, 2023
quote

The problem is loading my saved librearies created in Adobe Stock on the website. 


By @I am Joe

Loading them into what?

ABAMBO | Hard- and Software Engineer | Photographer
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New Here ,
Nov 23, 2023 Nov 23, 2023

Adobe stock website: https://stock.adobe.com/uk/Libraries inside my Adobe account. The poblem is solvedby emptying the cache and signing out then in again.

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

Thanks for the update.

ABAMBO | Hard- and Software Engineer | Photographer
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New Here ,
Jan 08, 2024 Jan 08, 2024

After claering cache several times, stil loading like a lazy snail. Thank you but not helpful

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

@CREATIVE EYE SRL ,

 

Do you have more than 100 assets in the libraries? 

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Apr 14, 2024 Apr 14, 2024

It should not matter how many assets, why create the storage if it can't hold the assets!

 

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Community Expert ,
Apr 15, 2024 Apr 15, 2024
quote

It should not matter how many assets, why create the storage if it can't hold the assets!

 


By @ANK Creative


You're correct, it should not matter. But there are performance issues once you reach a magic number of assets. That is what I would qualify as a bug. 

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Apr 25, 2024 Apr 25, 2024

Same issue here. 815 assets in library. Not showing in Safari and Chrome.

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Community Expert ,
Apr 25, 2024 Apr 25, 2024
quote

Same issue here. 815 assets in library. Not showing in Safari and Chrome.


By @marcos89210272

If possible, you should lower the number of assets in that library. If you can't access the library, contact customer service. They may be able to assist you to move some assets to a different library.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Apr 25, 2024 Apr 25, 2024

I have been complaining about this for over 45 days, they have a problem on
their end , so i was told by a technician.
Still intermittent, good thing I use "One Drive" for storage!!!


G
[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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Community Expert ,
Apr 25, 2024 Apr 25, 2024

Per the terms of use of this forum, you should remove all personally identifying info from your signature, including phone numbers, addresses and contact info. 

Jill C., Forum Volunteer
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Community Expert ,
Apr 25, 2024 Apr 25, 2024

Please change your username here, as it is best for your security, not to use your mail address as an identifier here.

 

OneDrive has nothing to do with this problem. Either it's a library problem or it's a local access problem to Adobe stock. There is no difference for using OneDrive.

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Apr 25, 2024 Apr 25, 2024

For real?!! So the solution for a major bug on Adobe's end is to let customers just solve it with this solution? It's 2024, and unable to see al your purchases in a grid overview when its more than 800 is just unacceptable.

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Community Expert ,
Apr 26, 2024 Apr 26, 2024
quote

For real?!! So the solution for a major bug on Adobe's end is to let customers just solve it with this solution? It's 2024, and unable to see al your purchases in a grid overview when its more than 800 is just unacceptable.


By @marcos89210272

No, it's not Adobe's solution, it's a workaround. As with all bugs, there may be a solution with a fix, and there may be intermittent workarounds.

 

If I know about a workaround, I apply it.

 

As a side note, having 815 assets in one folder is not really something that I would recommend any user to have. It does not show you all your purchases at a glance. But I won't discuss this issue with you, as it is none of my business how you organize yourself. Every man is the architect of his own fortune.

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Apr 29, 2024 Apr 29, 2024

For somebody else with this issue. The chat with Adobe gave me a solution that worked for me.

 

I opened a window in incognito mode (Safari browser), went to my Adobe Cloud assets libraries (NOT the libraries in Adobe Stock). Than made a copy of my entire purchases library, 815 assets. And that copy could be opened in de Adobe Stock library overview.

 

Hope this will be helpfull for other Adobe Stock users with the same issue.

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New Here ,
Jun 03, 2024 Jun 03, 2024

I SO appreciate your answer. I don't know how to get to my Adobe Cloud assets libraries. Can you help?  Thank you!

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Community Beginner ,
Jun 03, 2024 Jun 03, 2024
LATEST

Hey chesapeakepris,

 

Go to https://assets.adobe.com/libraries, and log in with your Adobe account (in incognito mode). There are all your libraries, as well as your Adobe Stock libraries. Hope this will help.

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Community Beginner ,
Apr 14, 2024 Apr 14, 2024

I have been fixing this issue for over a month now, happens on my home PC and my office PC intermittent day in and day out!!!
We all should get a years credit. Hard to work without your client saved files!!!

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Community Expert ,
Apr 25, 2024 Apr 25, 2024

Please change your alias you use in these fora. 

ABAMBO | Hard- and Software Engineer | Photographer
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New Here ,
May 31, 2024 May 31, 2024

Maybe they want people to repurchase stuff. Sneaky!

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Community Expert ,
May 31, 2024 May 31, 2024

I wouldn't assume such nefarious intent on the part of Adobe...

Jill C., Forum Volunteer
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