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YANN5E82
Participating Frequently
September 21, 2021
Question

Unable to purchase/license due to error

  • September 21, 2021
  • 1 reply
  • 286 views

Hello,

I've almost the same problem.
I've 4 credits and 4 single pictures I want to buy.
I go on "licence" but it shows me "error". Unable to purchase the picture. However, I can still download previous pictures.
I tried on two computers, CC, Chrome and Firefox.
Since yesterday it doesn't work.

Thanks.

This topic has been closed for replies.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
September 21, 2021

Hi @YANN5E82,

I think I know what the issue is. I need to check with another team. In the meantime I will give you credits to unblock you.

    Y
    YANN5E82Author
    Participating Frequently
    September 22, 2021

    Thanks a lot.
    So my initial 4 credits don't work if I understand.

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    September 22, 2021

    Only while the problem was happening. It's been resolved.

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