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stepheno89742695
Participant
December 1, 2018
Answered

Unable to Use Stock and have been Charged

  • December 1, 2018
  • 1 reply
  • 213 views

Dear Sirs,

In August 2018 I downloaded Adobe Stock to create a "Christening Tree" for my new Granddaughter's christening. I think I bit off more that I could chew as I am an OAP who has only ever used Windows and frankly I couldn't get my head around it and a bit like Kallum W only downloaded 1 image and then couldn't work out how to cancel it, nor find a way to find someone to speak to or text to help me.

It was only when I looked at my Paypal account last month that I realised that I had already been charged £47.98 and cancelled my payment and then started getting warning notices from your accounts departments which I tried to reply to but was told that their "mailboxes were full, please try again later", which I tried to but never got through!

I have now got my son to get me to this stage and hope that you can help me cancel my subscription and refund the money I have already been charged,

Yours faithfully,

Stephen

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Stephen,

    Sorry for the trouble it has caused to you.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Aug 2018. The subscription has been suspended due to payment issues.

    Kindly reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    December 3, 2018

    Hi Stephen,

    Sorry for the trouble it has caused to you.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Aug 2018. The subscription has been suspended due to payment issues.

    Kindly reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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