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Old Acc
Old Acc
Participant
October 15, 2021
Question

Unexpected Adobe Stock charges

  • October 15, 2021
  • 1 reply
  • 164 views

Last month, I purchased illustrator from adobe creative cloud apps and the first month I was charged the expected monthly fee for illustrator alone. This month, which is the second month, I was charged for both illustrator and adobe stock. I went to check my account and it said I had subscribed, but I did not. I do not need adobe stock so I'm very annoyed, as it is too much money to spend on something I did not need.

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1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
October 15, 2021

I can see that you did use 10 licenses from the first month of your Adobe Stock subscription that you signed up for on September 12th.  You started your Illustrator subscription in August. You can find your licensed assets under your License History on the Adobe Stock website. I also see that you have successfully cancelled the subscription. If you have additional questions about your subscription please contact customer care.

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