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mn8801
mn8801
Participant
February 11, 2018
Answered

Unlicense accidental stock purchase

  • February 11, 2018
  • 4 replies
  • 4236 views

Good Day

I am new to Adobe Stock. While trying to add potential images to a new library I accidentally licensed photo #156192580. Is there a way to unlicense this photo? I have not downloaded this image.

Thanks

      This topic has been closed for replies.
      Correct answer Sheena Kaul

      Hi Maxim,

      Unfortunately there is no way of unlicensing the image which has been licensed once through the Adobe Stock website.

      I apologize for the experience that you've faced on our website.

      I have added 1 licenses to your account which you can use for a different image.

      Let me know if that helps!

      Thanks,

      Sheena

      4 replies

      jasons21839478
      jasons21839478
      Participant
      November 20, 2020

      Same issue here. You should not be able to license without a second click. That seems like a recipe for headaches on Adobe's side. Item #297500066

      I signed up two days ago, went to highlight something to show a coworker and lost a license? Something seems weird about that.

        S
        Silver_Kitsune
        Participant
        June 26, 2020

        I, too, have had this same issue. Item #324811156 is the one in question for me. The buttons on the thumbnail gallery are extremely problematic and without a confirmation dialogue, it's too easy to accidentally license something.

        joetwisted
        joetwisted
        Participant
        June 26, 2020

        Exactly! A confirmation dialogue would probably solve this problem 99% of the time. Unfortunately, I've not received a response or a credit like others who have posted here.

        R
        Robin Solano
        Participant
        March 31, 2020

        Hi! I'm having the exact same problem. Wanted to add a photo to my library, but accidentaly licensed it. It's photo #259715807.

        Sheena Kaul
        Sheena KaulCorrect answer
        Legend
        February 12, 2018

        Hi Maxim,

        Unfortunately there is no way of unlicensing the image which has been licensed once through the Adobe Stock website.

        I apologize for the experience that you've faced on our website.

        I have added 1 licenses to your account which you can use for a different image.

        Let me know if that helps!

        Thanks,

        Sheena

        mn8801
        mn8801Author
        Participant
        February 12, 2018

        Thank you so much Sheena! I really appreciate your help.

        Sheena Kaul
        Sheena Kaul
        Legend
        February 12, 2018

        You are welcome!

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