unsubscribe from Adobe stock

Question

Good morning. I am writing because I have a problem with deleting an Adobe Stock subscription. I have a full student (Politecnico di Milano, Milano, Italia) subscription to all Adobe applications; however, I needed to try the Adobe Stock free trial. The problem is that now I can no longer cancel my subscription and I receive payments that I would not like to make as I no longer need the service.

I looked for the way on the site and found instructions that do not correspond to my situation (perhaps because my account is not corporate or tried, but is a student).

I've been trying to solve the problem for days, but to no avail; it should be simple, yet it isn't and I find it a bit absurd that I can't delete a subscription that I don't need. I don't know how to do it anymore, I'm desperate and would like to avoid having to block the card to block payments.

Thank you very much to anyone who will answer!!! 🙏

Arianna

Abambo · Accepted Answer

If your subscription is managed via the university, you will need to access the university's help desk.

If you have an individual subscription, you may self cancel your subscription as long as there are no open payments. If you can't self cancel, you need to contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

https://account.adobe.com/ will tell you what kind of subscription you have.

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