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Ernst Dittmar
Participant
June 14, 2022
Question

Unwanted second subscription and coercion to keep it.

  • June 14, 2022
  • 1 reply
  • 139 views

I don't know why I suddenly have two Adobe subscriptions. I deliberately subscribed only for 10 stock photos per month. I don't remember taking out a second subscription for 25 images per month. I don't want the 25 images per month subscription!

 

If I now want to cancel the subscription, I will have to pay Adobe the full amount for one year, will no longer receive anything in return and will lose all the images already paid for from both subscriptions! I can only say to this: I feel cheated by Adobe.

 

 

This topic has been closed for replies.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 14, 2022

Hi @Ernst Dittmar,

I'm sorry this happened to you. It looks like you've had the "25 credit plan" since April 3rd, yet you've had the "10 asset plan" for more than a year but there was a lapse in payment around the same time you purchased the "25 credit plan". I would be very curious to discover how you ended up with the two plans at the same time as well. If you can think of anything that would clue me in I'd appreciate it. This would definitely help other customers.

 

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