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Unwanted second subscription and coercion to keep it.

New Here ,
Jun 14, 2022 Jun 14, 2022

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I don't know why I suddenly have two Adobe subscriptions. I deliberately subscribed only for 10 stock photos per month. I don't remember taking out a second subscription for 25 images per month. I don't want the 25 images per month subscription!

 

If I now want to cancel the subscription, I will have to pay Adobe the full amount for one year, will no longer receive anything in return and will lose all the images already paid for from both subscriptions! I can only say to this: I feel cheated by Adobe.

 

ErnstDittmar_0-1655219967568.png

 

TOPICS
Account management , Plans and purchase

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Hi @Ernst Dittmar,

I'm sorry this happened to you. It looks like you've had the "25 credit plan" since April 3rd, yet you've had the "10 asset plan" for more than a year but there was a lapse in payment around the same time you purchased the "25 credit plan". I would be very curious to discover how you ended up with the two plans at the same time as well. If you can think of anything that would clue me in I'd appreciate it. This would definitely help other customers.

 

Our customer care team can assist you, https://helpx.adobe.com/contact.html Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

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