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Community Beginner ,
Apr 02, 2022 Apr 02, 2022

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I somehow subscribed to Adobe stock- a function I do not use/have used in the past.  When I noticed the charges months later I tried to request a refund but I was told that's not possible. I have paid 180$ for a service I haven't used. Suck I guess- any further suggestions?

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correct answers 1 Correct answer

Adobe Community Professional , Apr 03, 2022 Apr 03, 2022
Please contact customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply. (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703...

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New Here ,
Apr 03, 2022 Apr 03, 2022

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hi, its happend the same for me whit the same produc, do you have any solution or recommendation? 

first of all, Thanks.

 

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Adobe Community Professional ,
Apr 03, 2022 Apr 03, 2022

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Please contact customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 03, 2022 Apr 03, 2022

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Unfortunatelly, the agent I chatted with was not very helpful- I was told that I could recieve 2 free months of Adobe Stack, but I would have to complete the 12 month subscribtion (I'm on month 6). I was fooled because I have a student Adobe subscription which costs 29.99- same price as Adobe Stock so I never questioned the charge, simply didn't realize it was happening twice a month. I have not used/installed/opened the Adobe Stock service for the 6 months I've paid for it, which should be evidence enough that I did not mean to be subscribed. I guess I will have to pay for the remaining 4 months regardless of my lack of usage? That doesn't seem right.

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Adobe Community Professional ,
Apr 03, 2022 Apr 03, 2022

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If you have not used the service, you should be able to cancel with the help of customer service. Contact again, ask to speak a supervisor if you do not get the help.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 03, 2022 Apr 03, 2022

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I was told to continue the service with free 3 months and then a discounted price of 19.99 - as it will help me save a lot of money... how is that exactly when I'm paying for a service I am not using. Someone spell this out for me please.

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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When answering, you should really address if you have done what I have said. Did you recontact customer care as I asked and if you do not get satisfaction, did you ask to speak to a supervisor?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 05, 2022 Apr 05, 2022

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Right.

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi @defaultpb0pin8sp67i,

I see that on your most recent contact with customer care this still wasn't resolved. I have asked one of the customer care leads to reach out to you. I am sorry you were not able to resolve this yet.

EBQ

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New Here ,
Apr 20, 2022 Apr 20, 2022

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I have had two former employees who have had a subscription, that I have been paying a subscription fee for over 7 years because I could not access their Adobe accounts to discontinue the recurring charge.  I have tried denying the recurring charge through my credit card, but Adobe keeps denying the request.  How do I get refunded for these 7 past years for two subscriptions that have not been used???

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Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

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This is probably a tricky situation. I'm sorry for your situation. I'm not speaking here for Adobe as I'm not an Adobe employee, but I can't imagine Adobe reimbursing you 7 years. I wouldn't have looked over this for 7 years.

 

Maybe you should have contacted your former employees on this to get their support to cancel and stop the charge.

 

I do not know why you could not cancel the subscription, as the Adobe ID that is attached to the subscription should be an e-mail address that you control, probably the employees addresses. As soon as the employees left the company, you should have taken the necessary steps to recover the accounts.

 

I do not know also how you contacted Adobe, and there is nothing that I can do further than recommend the following:

  • Take over control of the accounts. (as you know that the Adobe ID is connected to the e-mail)
  • Cancel the connected subscriptions.
  • As for any help with these operations, I suggest you to contact customer care.

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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I see that you've contacted customer care and they have an initated a refund for the past six months. Locking this post.

EBQ

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