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defaultep9e3btulv33
Participant
December 7, 2022
Answered

Upgrade license

  • December 7, 2022
  • 1 reply
  • 704 views

Hi forum!

 

I mistakingly bought an "improved" license to clip #171754810. Ordernumber AE01336100350CSE. I was looking to upgrade it to "extended" (it would probably run on TV) but somehow downloaded the "improved" one instead.  Is there any way to upgrade it to "extended" or to cancel the transaction?

 

I hope the terms are correct since I've translated them from Swedish.

 

Kind regards, 

 

Max

This topic has been closed for replies.
Correct answer WendellaBee

Thanks again EBQ.

 

I'm at an advertising agency and we would use the video in a commercial aired on national Swedish TV – more than 500 000 views. Is there no way to license a video for more views than that?

 

Again thanks for your support!

 

Max

 

 


This is covered in the link I provided. I also recommend viewing the licensing terms and our FAQ https://helpx.adobe.com/se/stock/help/usage-licensing.html

Beyond that if you have additional questions about license usage you'll need to seek legal counsel as we cannot advise you on this.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
December 7, 2022

Hello,

You don't need to translate your questions or posts here, the translate button works rather well. It appears you licensed a 4K video and you aren't sure if it's overkill for your needs. You might want to review the licensing terms, here's the link in Swedish: https://stock.adobe.com/se/license-terms#licenseComparison, all videos come with an enhanced license the difference of 4K vs. HD is the bit rate, file size and dimensions.

 

If you feel that you made your purchase in error please contact our customer care team.
https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

 

D
defaultep9e3btulv33Author
Participant
December 7, 2022
Thanks for your reply,

the issue isn’t the resolution but the license. It came with a ”förbättrad licens” but I need a ”utökad licens”. So my question is if I can upgrade the license. If not, I’ll contact the customer care team.

Best regards,

Max
WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
December 7, 2022

Thanks again EBQ.

 

I'm at an advertising agency and we would use the video in a commercial aired on national Swedish TV – more than 500 000 views. Is there no way to license a video for more views than that?

 

Again thanks for your support!

 

Max

 

 


This is covered in the link I provided. I also recommend viewing the licensing terms and our FAQ https://helpx.adobe.com/se/stock/help/usage-licensing.html

Beyond that if you have additional questions about license usage you'll need to seek legal counsel as we cannot advise you on this.

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