• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Upgrade Stock - licenses transferred from previous months?

Community Beginner ,
Aug 08, 2021 Aug 08, 2021

Copy link to clipboard

Copied

Hello,

I currently have a monthly stock subscription with over 30 licenses transferred from previous months. do they expire if I upgrade to the 1-year subscription (with monthly payment)?

 

Thanks in advance

TOPICS
Licensing

Views

200

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Aug 09, 2021 Aug 09, 2021

It's to try. There is a chance that they do not carry over. To be sure, I would recommend you contact Adobe customer care, they can if you lose the credits, when they change the plan for you, re-attribute the 30 credits to your account. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

Votes

Translate

Translate
Adobe Employee , Aug 10, 2021 Aug 10, 2021

Hi @jochenb17012013,

If you cancel an Adobe Stock subscription and then upgrade or re-subscribe to the same subscription you are eligible to retain the quota you from the canceled subscription. You have to have subscribed within 30 days of canceling and your new subscription needs to be of greater or same value of old subscription. NOTE: Your old subscription must be in goodstanding when cancelled. You will need to make a request from customer care as this is unfortunately not an automatic proce

...

Votes

Translate

Translate
Community Expert ,
Aug 09, 2021 Aug 09, 2021

Copy link to clipboard

Copied

It's to try. There is a chance that they do not carry over. To be sure, I would recommend you contact Adobe customer care, they can if you lose the credits, when they change the plan for you, re-attribute the 30 credits to your account. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 10, 2021 Aug 10, 2021

Copy link to clipboard

Copied

after the chat i can say the employee thinks! that they expire ... I just spend my downloads now and when I need new pictures I take out a subscription, maybe even with Adobe 😉

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 10, 2021 Aug 10, 2021

Copy link to clipboard

Copied

Yes, I think also that they expire, as that is the automatic behaviour. But customer support should be able to allocate replacement assets to compensate the loss and to acknowledge the continued commitment to Adobe stock.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 10, 2021 Aug 10, 2021

Copy link to clipboard

Copied

yes, she could for sure ... there is certainly room for discretion on the part of employees. I was unsuccessful, but I (myself) have only been a customer for 10 years and have used the software for the last millennium 😉 They have my soul 😉 Thanks for your post, I'll close that now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

Copy link to clipboard

Copied

LATEST

Hi @jochenb17012013,

If you cancel an Adobe Stock subscription and then upgrade or re-subscribe to the same subscription you are eligible to retain the quota you from the canceled subscription. You have to have subscribed within 30 days of canceling and your new subscription needs to be of greater or same value of old subscription. NOTE: Your old subscription must be in goodstanding when cancelled. You will need to make a request from customer care as this is unfortunately not an automatic process at this time.

 

 

 

To contact customer care visit https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started