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caboobie
caboobie
Participating Frequently
October 23, 2017
Answered

Variation in downloaded image from preview thumb nail.

  • October 23, 2017
  • 2 replies
  • 1597 views

I have downloaded a vector image that is different than the preview thumb nail image. The image is basically the same however one of the main components is missing. I have checked all the layers however a layer does not exist for the missing component. Short of physically redrawing the image is there any way of getting the image I purchased?

      This topic has been closed for replies.
      Correct answer Sheena Kaul

      Hi Nic,

      I have already added the credit for the circled headphones image in your account which you can use for a different image.

      Also, the contact support link has been provided by Twarita in her reply above.

      Let me know if you need any additional help.

      Regards,

      Sheena

      2 replies

      markb71633224
      markb71633224
      Participant
      June 8, 2022

      Hi, 

      I am having a similar problem with image: 271755074. When downloaded and opened in AI or converted to png, some colors are missing. 

      Please advise.

      Thanks,

      Mark

      C
      Community Manager
      Contributor1Community Manager
      Community Manager
      June 8, 2022

      Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

       

        markb71633224
        markb71633224
        Participant
        June 8, 2022

        Thank you for your prompt reply.  Will the credit for the asset appear in my Adobe Stock account (REMOVED BY MODERATOR)?

        Sheena Kaul
        Sheena Kaul
        Legend
        October 23, 2017

        Hi Nic,

        I apologize for the trouble.

        Please let us know the file ID of the image so that we can check the same at our end and help you better.

        Regards,

        Sheena

        caboobie
        caboobieAuthor
        Participating Frequently
        October 23, 2017

        Hi Sheena,

        The image I downloaded was of a spaceman with a rocket standing on a planet. In the thumb nail the spaceman is wearing what appear to be headphones or ear covers. However, in the image that I downloaded he only has one of the headphones. As I was using a close-up crop of the spaceman it looked kinda odd. As I needed to use it yesterday I have since had to redraw the component, I just found it strange that the download was incomplete. Image number 63334246

        Sheena Kaul
        Sheena Kaul
        Legend
        October 24, 2017

        Hi Nic,

        I tried to check the image at my end and I am able to see the difference that you are pointing.

        I have already reported the image to the team and they will be working on getting it fixed.

        Until then, I have granted 1 credit into your account so that you can use it against different images.

        Let me know if that helps!

        Regards,

        Sheena

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