I have downloaded a vector image that is different than the preview thumb nail image. The image is basically the same however one of the main components is missing. I have checked all the layers however a layer does not exist for the missing component. Short of physically redrawing the image is there any way of getting the image I purchased?
I apologize for the trouble.
Please let us know the file ID of the image so that we can check the same at our end and help you better.
The image I downloaded was of a spaceman with a rocket standing on a planet. In the thumb nail the spaceman is wearing what appear to be headphones or ear covers. However, in the image that I downloaded he only has one of the headphones. As I was using a close-up crop of the spaceman it looked kinda odd. As I needed to use it yesterday I have since had to redraw the component, I just found it strange that the download was incomplete. Image number 63334246
I tried to check the image at my end and I am able to see the difference that you are pointing.
I have already reported the image to the team and they will be working on getting it fixed.
Until then, I have granted 1 credit into your account so that you can use it against different images.
Let me know if that helps!
Thanks Sheena, thats great.
Ive not come across this problem before in the hundreds of vectors I’ve downloaded in the past.
As I mentioned, I have recreated the missing component as I needed to finish some artwork, but thanks so much for the credit… appreciate it.
Cheers… Nic :o)
Nic Zymaras / Managing Director
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Thanks for your feedback and action with the previous question.
While I have you, I have some questions regarding my plan. Can you please direct me to a contact or link where I can ask some questions about the plan?
You may contact our support team Support FAQ: How can I contact Adobe for support? for further assistance/queries related to your plan.
In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Let us know if have any additional questions.
Hi Sheena, As I mentioned the circled headphone is missing from the purchased image.
Cheers.. Nic :o)
I have already added the credit for the circled headphones image in your account which you can use for a different image.
Also, the contact support link has been provided by Twarita in her reply above.
Let me know if you need any additional help.
I am having a similar problem with image: 271755074. When downloaded and opened in AI or converted to png, some colors are missing.
Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.
Thank you for your prompt reply. Will the credit for the asset appear in my Adobe Stock account (REMOVED BY MODERATOR)?
Glad to help. Yes, the credit was added to the Adobe Stock account you specified.