Participant

Question

VAT increase 2021

Forum|Forum|4 years ago
March 25, 2021
5 replies
2082 views

Hello, does any body else have a "credit for VAT Increase" on his invoice? The calculation is wrong and nobody from adobe understands the problem that 19% of 29,09 isn´t 5,70... Our bookeeping will not accept the bill...

Account management

This topic has been closed for replies.

L

Leander5C87

Participant

I got an answer by Adobe support, trying to explain the case.

The subscription was purchased (or renewed) in 2020, when the discounted tax rate of 16% was still applicable. Adobe didn't want to increase the gross amount of the monthly invoices in 2021 with the new tax rate of 19%, so they tried to compensate for it by reducing the net sum of the invoice. But there is still a calculation mistake in it.

- In 2020, the gross sum of the invoice was 28,99€, 16% Tax off of that sum is 4,00€ which leaves a net sum of 24,99€.

- In 2021 the gross sum remains 28,99€ but the tax increased to 19%, which, taken from 28,99€ is 4,63€, and leaves a net sum of 24,36€.

- That means, the "temporary credit for vat increase" must be -0,63€ and not -0,75€.

Can you please escalate this to someone in your "accounting team" who is capable of doing simple mathematics? Thank you.

WendellaBee

Adobe Employee

I'm forwarding your post to the appropriate team.

S

Sager+MackAuthor

Participant

@WendellaBeedoes this mean we will receive a wrong invoice for the length of the contract? Tax calculation is still wrong.

WendellaBee

Adobe Employee

@Sager+Mack, @Leander5C87 is more or less correct. The continuing tax reduction is being applied to subscriptions started during the reduction period and the reduction/discount will continue for the length of the one year contract.

L

Leander5C87

Participant

Exact same problem here. The calculations on the invoice don't make sense. This has so far been the case on all invoices issued in 2021. I guess it has something to do with the temporary tax reduction in Germany last year.

Abambo

Community Expert

You are right. The invoice does not make sense. Did you contact the support address as indicated?

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

If yes, and the contact was not conclusive, report back.

ABAMBO | Hard- and Software Engineer | Photographer

WendellaBee

Adobe Employee

The price of an Adobe Stock 10 image subscription is 29,99 not 29,09. 19% of 29,99 is 5,6981, rounded up it's 5,70. What am I missing in your request?

S

Sager+MackAuthor

Participant

Thanks for your answer! Your Calculation is right. But it is fact, that our invoice contains a reduced price of 29,09! Sinsce January 2021. And I do not understand why! The position in the invoice is called "credit for VAT increase". So the complete calculation is wrong on our invoice and nobody is able to change. I told the person in live chat, that we pay a wrong price. But he and his collegue didn´t understand.

WendellaBee

Adobe Employee

Let me see what I can figure out.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded