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Sarahb13
Participant
August 6, 2021
Answered

Vector File Image Quality

  • August 6, 2021
  • 1 reply
  • 265 views

Hello there! I purchased a vector file today - Adobe Stock Number: 236431383. Upon opening the file in Illustrator, I noticed that file itself with two designs is about the size of a business card. I need the file to be much larger for what I am working on. After trying a couple of different ways to size/scale up the vector file, it just loses all of its quality and sharpness. Is there a way to scale up this vector without losing so much detail or is there a way to contact the designer and ask for a larger size?

 

Adobe Stock doesn't let you know the size of the file before you download and I can only see the preview image that the site shows. It looks super great at that size, but does not scale properly. Any help would be greatly appreciated!

This topic has been closed for replies.
Correct answer Abambo

Hi Sarah,

By design, it is not possible to contact the creator. I doubt that the creator even has a different version of this.

 

The file scales correctly, however, because of the flawed design it does not scale as one would expect. It would by large scale better in Photoshop as a scan from an image. It looks for me as being initially a scan that got vectorized.

 

I suppose that @WendellaBee will ask the team to have a look at this asset after the weekend.

 

You may, however, also contact Adobe customer care for a replacement credit. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
August 7, 2021

Hi Sarah,

By design, it is not possible to contact the creator. I doubt that the creator even has a different version of this.

 

The file scales correctly, however, because of the flawed design it does not scale as one would expect. It would by large scale better in Photoshop as a scan from an image. It looks for me as being initially a scan that got vectorized.

 

I suppose that @WendellaBee will ask the team to have a look at this asset after the weekend.

 

You may, however, also contact Adobe customer care for a replacement credit. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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