Video Asset 300% Price Increase When Upgrading Plan

Forum|Forum|3 years ago
July 15, 2022
2 replies
406 views

I was buying videos for 6 credits. I had a 10 credit plan. I upgraded to 40 credit plan. Videos were 6 credits. I just upgraded to the 350 credit plan, and now it wants 23 credits for the same videos.... What is going on? Images are still 1 credit. I am afraid to buy an video asset because that is way more expensive. Then if it is just 23 credits now, WTF, the 40 credit plan was better. No chat to talk to someone, I have to call. Seriously how is this a thing.

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R

reshat22Author

Participant

I guess you need to see a pic to believe me.

All HD videos show $23. I bought 3 videos today before I upgraded my account at the normal price.. I am familiar that $23 is not supposed to be the price, which is why I am posting.

Abambo

Community Expert

Yes, the image helps. I don't see your plan, so I have no idea what is apprised. I only see a 25 and 750 credits plan but I know that plans may be different according to the region you live in. @WendellaBee will be able to enlighten us.

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(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

R

reshat22Author

Participant

Every other product is priced the same as it was before I upgraded. Only HD videos. I marked videos to go back and buy and they are all 23 credits. I've upgraded my Account before, I use this site extensively. Me reaching out to support only would help me. Other people have probably seen this and just bought the items. Wasting their credits. This is what a community is for. Unfortunately that is what I need right now, and it blocks me on an active project.

Abambo

Community Expert

Are you talking about HD videos? They are 8 credits for each video (credit packs). I do not see your 350 credits offer, so that needs to be a regional different offer, but I cannot imagine that the same video would cost 23 credits. Post the link to a 23 credits video, please.

ABAMBO | Hard- and Software Engineer | Photographer

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