View extended license purchases

Forum|Forum|3 years ago
July 23, 2022
3 replies
900 views

Hello- I have purchsed several enhanced licenses for images that do not show up in my history list. They only show up as standard. Is there a way to view only enhanced license purchases?

This topic has been closed for replies.

M

Marissa35472044oer9

Participant

I have a similiar issue. I bought an extended license for an asset but It doesn't show up in my license history. I can see it in assets.adobe, under the file menu, and it shows that I have an extended license (Adobe Stock #439699926), but I can't download it or do anything with it from there. @WendellaBee can you help me out? please

Abambo

Community Expert

@WendellaBee can you help me out? please

By @Marissa35472044oer9

@EvilBug1 may be of help. WendellaBee is no more available for you to help.

ABAMBO | Hard- and Software Engineer | Photographer

WendellaBee

Adobe Employee

Could you provide an example with the asset ID?

jpdesignstarAuthor

Participating Frequently

The problem is I know that I have purchased a few, but not exactly sure why there are no images purcheses showing up as extended. Just templates. Please check this asset #96495538 and this asset #163833550 for extended but I think there are more. I also do not have any email confirmations of the purchases.

M

Montreal201122

Participant

Hello, I have a similar problem. I have purchased a single image with an extended license, but in the invoice obtained from Adobe there is no evidence of what kind of license I have purchased, or if I have purchased it at all. It just says I have spent money on an "item". I am supposed to be using this image in an illustration, but I have no evidence for the publisher that I have purchased an extended license. Not sure what to do, it looks like money down the drain...? Thank you for any advice there is. Customer Care does not have a functional link or a number/e-mail, so can't contact them.

WendellaBee

Adobe Employee

@Montreal201122 Your license history will show the license type. Let me know if this is not the case.

jpdesignstarAuthor

Participating Frequently

That does not seem to work for me. In many cases I purchase the standard first to present concepts then go back and purchase the extended once it is used for work. But only the standard shows up in the history.

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