• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Want to close my account and delete my membership

New Here ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

Hello.

11.07.21r I had an option to use my trial period, what I did. Now I would like to delete my membership and close the account but there is an information about charging over 200 euro??? I did not receive clear information about the annual plan without the possibility of early cancellation with out charging a fee. 

I just download 10 pics and that's all I wanted! Please help - I don't see an option to pay that amount for the period I don't want to use. I was also charged the day I decided to try free period - 11.07 - will the money came back?

TOPICS
Account management

Views

108

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 03, 2021 Aug 03, 2021

Copy link to clipboard

Copied

LATEST

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started