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Isabell291429944y9l
Participant
March 29, 2023
Answered

Was speaking to Prince and instead of helping me he left the conversation

  • March 29, 2023
  • 1 reply
  • 494 views

I got on the chat feature and was connected to a customer service agent named Prince and when he couldn't help me resolve my issue I asked for a manager and instead of getting them or helping me find a resolution he just ended to chat and left me without help. Horrible customer service if you ask me. He wasted 48 minutes of my time ignoring my communications, making assumptions and being extremely unhelpful overall. I couldn't be more disappointed in this horrible customer serivice. My original concern was never resolved. 

This topic has been closed for replies.
Correct answer Abambo
quote

Also when he ended the chat my ability to write in it or request a new chat wasn't available anymore so what you're suggesting is irrelevant. 


By @Isabell291429944y9l

Count to 3, take a deep breath and use one of the methods suggested below. The problem you describe with chat is probably a technical issue and not a manipulation error from Prince. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

 

 

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 30, 2023

You didn't say that you have a stock issue, but at this moment that is irrelevant. 

 

I suggest to reconnect. Your case should still be open. Tell the agent (you will probably get a different one) that you want to continue, where Prince left.

ABAMBO | Hard- and Software Engineer | Photographer
I
Isabell291429944y9lAuthor
Participant
March 30, 2023

Also when he ended the chat my ability to write in it or request a new chat wasn't available anymore so what you're suggesting is irrelevant. I'm seriously disappointed to have spent an hour and a half trying to get this issue resolved today and not getting the help I need to do so from the unhelpful staff. 

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
March 30, 2023
quote

Also when he ended the chat my ability to write in it or request a new chat wasn't available anymore so what you're suggesting is irrelevant. 


By @Isabell291429944y9l

Count to 3, take a deep breath and use one of the methods suggested below. The problem you describe with chat is probably a technical issue and not a manipulation error from Prince. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

 

 

ABAMBO | Hard- and Software Engineer | Photographer
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