We are unable to start 10 day free trial at adobe stock

Forum|Forum|3 years ago
October 23, 2022
3 replies
338 views

Whenever we try entering a credit card for the purchase, this message pops up:

"We weren't able to process your transaction. Please verify the billing information in your Adobe Account to continue. Once you verify this information, you can retry your purchase."

Please help.

Thanks
Jupiter Says Team

Account management

This topic has been closed for replies.

WendellaBee

Adobe Employee

Please verify the billing information in your Adobe Account.

J

Jupiter266857903xbiAuthor

Participant

I ahge already verified my billing information.

WendellaBee

Adobe Employee

Then you'll need to contact customer care, see Abambo's reply.

Abambo

Community Expert

Please contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

Go to your main Adobe account (the one you use to subscribe to Creative Cloud apps), and make sure you have a valid credit card number registered there.

Jill C., Forum Volunteer

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