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We are unable to start 10 day free trial at adobe stock

New Here ,
Oct 23, 2022 Oct 23, 2022

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Whenever we try entering a credit card for the purchase, this message pops up:

"We weren't able to process your transaction. Please verify the billing information in your Adobe Account to continue. Once you verify this information, you can retry your purchase."

Please help.

Thanks
Jupiter Says Team

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Account management

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Community Expert ,
Oct 23, 2022 Oct 23, 2022

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Go to your main Adobe account (the one you use to subscribe to Creative Cloud apps), and make sure you have a valid credit card number registered there.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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Please contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Please verify the billing information in your Adobe Account.

EBQ

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New Here ,
Oct 24, 2022 Oct 24, 2022

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I ahge already verified my billing information.

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Then you'll need to contact customer care, see Abambo's reply.

EBQ

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