We're sorry, but a system error has occured...

Forum|Forum|4 years ago
August 6, 2021
2 replies
594 views

I have only started experiencing this issue this morning:

Error

We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

I see its certainly not an uncommon issue so I need this fixed immediately, the online chat was very unhelpful and I have tried all their tips re browser, cache deletion etc to no avail.

Thanks

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This topic has been closed for replies.

Correct answer WendellaBee

Hi @default00g5lobjq4l8,

Using the Adobe ID you use here on the forums I see that you contacted customer care but the agent did not fully resolve your case. I have requested that an agent reach out to you to assist you further.

alpav9243725

New Participant

Hello - we seem to be having the exact same issue. Is there a way to get this fixed please?

WendellaBee

Adobe Employee

Hello,

This error can have a number of causes, a fix or workaround for one user may not be a fix for another. Please request that your adminstrator sign into the team admin console and click on Support in the top menu to request assistance.

WendellaBeeCorrect answer

Adobe Employee

Hi @default00g5lobjq4l8,

Using the Adobe ID you use here on the forums I see that you contacted customer care but the agent did not fully resolve your case. I have requested that an agent reach out to you to assist you further.

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