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C
Charlotte.KI.Foto
Participant
November 28, 2021
解決済み

What does my plan "Adobe Stock – 10 assets a month" mean? How can I use it?

  • November 28, 2021
  • 返信数 1.
  • 7443 ビュー

I subscribe the "Photography plan (20GB) - Edit and organize your photos with the app that’s optimized for desktop."
In my "Invoice and billing histories" I can see the plan I subscribe includes "Adobe Stock – 10 assets a month".
But...when I use the Adobe stock and try to download some images which is not belong to "Free" part and I choose "Standard license (Free with trial)", I still need to pay to join either "Monthly Subscription" or "Annual subscription"? Why should I pay for the first 10 assetes?
What does my plan "Adobe Stock – 10 assets a month" mean? How can I use it?
Thank you

このトピックへの返信は締め切られました。
解決に役立った回答 WendellaBee

My qiestion is: My plan includes "adibe stock - 10 assets a month",
Then, Why should I still need to jouned either "Monthly Subscription" or "Annual subscription" to download the first 1-10 images?


Your Stock subscription is not active. It looks like you canceled it 24 days after you began your Adobe Stock subscription, so canceled some time in January. It doesn't appear that you are  being billed for this. I'd recommend contacting customer care, they can confirm this for you.

 

Please contact customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

返信数 1

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
November 30, 2021

I don't see any active Adobe Stock subscription associated with the Adobe ID you are using here on the forums. You can review your subscriptions at https://account.adobe.com

 

C
Charlotte.KI.Foto作成者
Participant
December 1, 2021

Hi, I used the same link you provided and checked my Invoice  and billing history.
I captured part of them which show the plans I've subscribed.
The image as follows, 

C
Charlotte.KI.Foto作成者
Participant
December 1, 2021

My qiestion is: My plan includes "adibe stock - 10 assets a month",
Then, Why should I still need to jouned either "Monthly Subscription" or "Annual subscription" to download the first 1-10 images?

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