Where can I find the original Fotolia purchase date?

Forum|Forum|2 years ago
November 6, 2023
1 reply
147 views

Where can I find the original Fotolia purchase date? It was not imported correctly to Adobe stock.

This topic has been closed for replies.

Jill_C

Community Expert

Do you mean when Adobe acquired Fotolia? That occurred in January,2015.

Jill C., Forum Volunteer

J

Juergen334190247bp8Author

Participant

In Fotolia I could check the purchase date and license number. After the import to Adobe Stock, I can still check the license, but the purchase date is the day of the import.

Abambo

Community Expert

Check with customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded