Skip to main content
Known Participant
March 28, 2017
Answered

Where is my photos? Help!!!

  • March 28, 2017
  • 2 replies
  • 964 views

Last month I had 18 photos and I did not download no photos! where is my photos?

Help!!!

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi there

    As your Stock plan was cancelled the credits are no longer available.

    See Common Questions, Adobe Stock

    If I cancel my membership, can I still use any unused licenses in my account?

    No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

    Can I use the assets even after I cancel my membership?

    Yes. Once you have licensed an asset, the license is permanent. You can use the assets you buy regardless of your membership status.

    Kind regards

    Bev

    2 replies

    PC-GuiaAuthor
    Known Participant
    June 26, 2017

    Hello :-)

    Please, i need help!

    ​I updated the credit card number as always gave it error.

    The name and address of the card is the same as always

    Help!

    Beverley Gray
    Inspiring
    June 26, 2017

    Hi there

    Please contact our support team for billing assistance - see Adobe Customer Support

    Kind regards

    Bev

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    March 28, 2017

    Hi there

    As your Stock plan was cancelled the credits are no longer available.

    See Common Questions, Adobe Stock

    If I cancel my membership, can I still use any unused licenses in my account?

    No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

    Can I use the assets even after I cancel my membership?

    Yes. Once you have licensed an asset, the license is permanent. You can use the assets you buy regardless of your membership status.

    Kind regards

    Bev

    PC-GuiaAuthor
    Known Participant
    March 28, 2017

    I pay monthly for adobe.

    I cant download any photo.

    PC-GuiaAuthor
    Known Participant
    March 28, 2017

    As I paid monthly, am I entitled to 10 free photos per month?