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Will I get my refund ?

New Here ,
Sep 13, 2017 Sep 13, 2017

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Last month, I  registered to use free adobe for a month ($29.99) . This month,  I noticed that Adobe deducted money in my bank account because it ended of free period already so I canceled it right away. I would like to know if I would get a refund from that ? If yes, how ?  Thank you

​I tried to contact through customer care chat, but it disconnected me And ask me to post on this forum

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correct answers 1 Correct answer

Adobe Employee , Sep 14, 2017 Sep 14, 2017
Hi DJYour Stock plan has already been cancelled by our support team.ThanksBev

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Adobe Employee ,
Sep 13, 2017 Sep 13, 2017

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Moving to Adobe Stock

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Adobe Employee ,
Sep 13, 2017 Sep 13, 2017

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Hi there

I've replied to the private message you sent me.

Kind regards

Bev

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Adobe Employee ,
Sep 14, 2017 Sep 14, 2017

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Hi DJ

Your Stock plan has already been cancelled by our support team.

Thanks

Bev

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New Here ,
May 04, 2022 May 04, 2022

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I would like to get all the payments for the 13 or more months that you kept taking out of my account after canciling the free trial. I didn't have the adobe app at all. Please advise as to who I can call and talk to on this matter immediately. thank you G B SMITH

 

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Adobe Employee ,
May 04, 2022 May 04, 2022

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Hi @Genevieve24319165jfs9,

You've posted your question to the Adobe Stock community forum. I don't see that you have an Adobe Stock subscription. If you have issues with your Creative Cloud account you will want to contact customer care: https://helpx.adobe.com/contact.html Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

If you have questions about a specific Creative Cloud product you can click on the "Adobe Support Community" link at the top of the page and find the right product.

 

EBQ

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