Will I get my refund ?

Forum|Forum|8 years ago
September 13, 2017
4 replies
853 views

Last month, I registered to use free adobe for a month ($29.99) . This month, I noticed that Adobe deducted money in my bank account because it ended of free period already so I canceled it right away. I would like to know if I would get a refund from that ? If yes, how ? Thank you

I tried to contact through customer care chat, but it disconnected me And ask me to post on this forum

This topic has been closed for replies.

Correct answer Beverley Gray

Hi DJ

Your Stock plan has already been cancelled by our support team.

Thanks

Bev

G

Genevieve24319165jfs9

Participant

I would like to get all the payments for the 13 or more months that you kept taking out of my account after canciling the free trial. I didn't have the adobe app at all. Please advise as to who I can call and talk to on this matter immediately. thank you G B SMITH

WendellaBee

Adobe Employee

Hi @Genevieve24319165jfs9,

You've posted your question to the Adobe Stock community forum. I don't see that you have an Adobe Stock subscription. If you have issues with your Creative Cloud account you will want to contact customer care: https://helpx.adobe.com/contact.html Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

If you have questions about a specific Creative Cloud product you can click on the "Adobe Support Community" link at the top of the page and find the right product.