Won't let me purchase 4k with credits

[Stafffinders]

Does anyone know why I can't purchase 4k videos with credits. Other posts and the phone line confirmed that they are 20 credits but it won't allow me..

Vide in question is https://stock.adobe.com/uk/video/time-lapse-view-of-edinburgh-new-town-scotland-from-north-bridge/28...

[Abambo]

There are different kinds of credits. You need Credit-Packs credits for that. Subscription credits are not good for 4k videos, but depending on your subscription, you get a price reduction for these.

[WendellaBee]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.