Won't let me purchase 4k with credits

New Here ,
Aug 03, 2022 Aug 03, 2022

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Does anyone know why I can't purchase 4k videos with credits. Other posts and the phone line confirmed that they are 20 credits but it won't allow me..

 

Vide in question is https://stock.adobe.com/uk/video/time-lapse-view-of-edinburgh-new-town-scotland-from-north-bridge/28...

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Account management , Plans and purchase

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Community Expert ,
Aug 03, 2022 Aug 03, 2022

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There are different kinds of credits. You need Credit-Packs credits for that. Subscription credits are not good for 4k videos, but depending on your subscription, you get a price reduction for these.

 

Abambo_0-1659525584490.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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