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Wrong billing

New Here ,
Feb 27, 2023 Feb 27, 2023

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I bought adobe plan with 24,79 € per month and I realised that adobe charges me 37,19 € more with the rationale adobe stock but I didn’t buy this plan and I haven’t use it. I immediately cancelled it and it charged me a big amount of money as a fee. Please help! I need a refund.

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Account management

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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You took the stock subscription together with your other plan, by ticking a convenient radio button. It's unticked by default. You should never ask for more than you want to get. If you do, read the conditions…

Abambo_0-1677513657302.png

Contact Adobe customer care and see if there is a solution to your problem. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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