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Wrong Image File is in Adobe Stock

New Here ,
Mar 17, 2022 Mar 17, 2022

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I licensed image 364446288 however the wrong file is being downloaded.

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correct answers 2 Correct answers

Adobe Employee , Mar 17, 2022 Mar 17, 2022

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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Adobe Employee , Nov 29, 2022 Nov 29, 2022

Hello, this forum is a good place to report such an issue. I can see you've licensed this asset and I've verified the issue and granted you a replacement license. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

cans instead of stars 460022911.PNG

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Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

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Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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New Here ,
Nov 29, 2022 Nov 29, 2022

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FILE #:  460022911 is supposed to be flashing lights, but instead are two crushed beverage cans. how do we report this?

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Hello, this forum is a good place to report such an issue. I can see you've licensed this asset and I've verified the issue and granted you a replacement license. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

cans instead of stars 460022911.PNG

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New Here ,
Feb 28, 2023 Feb 28, 2023

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Hi, 

I've just licenced and downloaded an image ( #305423614 ) advertised as a vector, but it's actually a jpg inside the file. Can I get my credit reimbursed?

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hello, the vector you listed appears to have working individual layers. You should be able to see the individual items in the Layers window of Adobe Illustrator.

vector layers 305423614.PNG

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