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Participant
March 26, 2023
Answered

You'll be able to manage this plan shortly

  • March 26, 2023
  • 4 replies
  • 957 views

Made a trial and unable to cancel - says "You'll be able to manage this plan shortly". Simply disgusting that you do this. Can't cancel plan nor remove or edit payment information. What are the best US agencies to report this very likely illegal practice? I'm thinking FTC

This topic has been closed for replies.
Correct answer Abambo

Looks like you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

4 replies

WendellaBee
Adobe Employee
Adobe Employee
March 27, 2023

Neither of the people reporting this issue have Adobe Stock subscriptions associated with the Adobe IDs they are using on the forums. Locking this thread.

Abambo
Community Expert
Community Expert
March 26, 2023

I had no problem to take my trial plan and to cancel it. Your situation is not the standard situation. I even would guess, that when you change the browser or the device, the situation could be unblocked. If it doesn't work, and the state of your account stays as it is, you should contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
March 26, 2023

Same thing is happening to me. There is no option to cancel my trial. 

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
March 26, 2023

Looks like you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
March 26, 2023

Sounds like a temporary site access problem. Have you tried again? Here are the instructions for cancelling: 

 

https://helpx.adobe.com/in/stock/kb/cancel-membership-subscription-stock.html

 

You can also contact Adobe directly if the problem persists. 

Jill C., Forum Volunteer