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It won't let me enter new card details to reactivate
Hi Jenna
You should now be able to place an order on the original account.
Hopefully it's not too late.
Kind regards
Bev
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Hi there
Are you trying to update the payment details for the 'Stock - on demand' option? Do you get a particular error message?
Thanks
Bev
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Yes, we get an error saying: We’ve encountered an error processing your information. Try submitting again, or use a different web browser.
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Let me check this with our finance team and get back to you.
Regards
Bev
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Hi Bev, I need to buy this stock now basically, is there a way of sorting this quickly? thanks
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Understood, sorry for the delay. I should hear back from the finance team shortly. How many videos are you looking to purchase?
Thanks
Bev
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One possible option would be to try using a different Adobe ID account to place the order.
Also, if you are purchasing multiple assets, might be worth looking at credit packs - Adobe Stock pricing and membership plan | Adobe Stock
Thanks
Bev
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Hi Jenna
You should now be able to place an order on the original account.
Hopefully it's not too late.
Kind regards
Bev
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I am also having this very same problem. I want to cancel my plan however I am unable to due to this issue
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