Your plan has expired. Please update your payment details to reactivate it.

It won't let me enter new card details to reactivate

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Correct answer Beverley Gray

Let me check this with our finance team and get back to you.

Regards

Bev

Hi Jenna

You should now be able to place an order on the original account.

Hopefully it's not too late.

Kind regards

Bev

Participant

I am also having this very same problem. I want to cancel my plan however I am unable to due to this issue

Community Manager

Hi, Kindly get in touch with our support for the same. Please use this link: https://helpx.adobe.com/contact.html.

Inspiring

Hi there

Are you trying to update the payment details for the 'Stock - on demand' option? Do you get a particular error message?

Thanks

Bev

Participant

Yes, we get an error saying: We’ve encountered an error processing your information. Try submitting again, or use a different web browser.

Inspiring

Let me check this with our finance team and get back to you.

Regards

Bev

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