Accidental purchase

Community Beginner ,
Aug 13, 2019

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I have only been using Adobe Stock since yesterday and I accidentally pressed the "License" button in the pictures # 191670242 and # 277589352 but I didn't download them and didn't use them. Is it possible to remove them from my account and refund?

Hi Ella2705,

I have added to replacement licenses to your account so you can use them instead.

Hope that would help.

Thanks

Kanika

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Accidental purchase

Community Beginner ,
Aug 13, 2019

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I have only been using Adobe Stock since yesterday and I accidentally pressed the "License" button in the pictures # 191670242 and # 277589352 but I didn't download them and didn't use them. Is it possible to remove them from my account and refund?

Hi Ella2705,

I have added to replacement licenses to your account so you can use them instead.

Hope that would help.

Thanks

Kanika

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450

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Aug 13, 2019 0
Adobe Employee ,
Aug 13, 2019

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Hi Ella2705,

I have added to replacement licenses to your account so you can use them instead.

Hope that would help.

Thanks

Kanika

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Aug 13, 2019 0
Community Beginner ,
Aug 13, 2019

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Thanks, Kanika!

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Aug 13, 2019 0
Adobe Employee ,
Aug 14, 2019

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You're welcome!

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Aug 14, 2019 0
Community Beginner ,
Sep 17, 2019

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Hi, I have accidentally licensed 1 Stock file again (I think the button "Licence" should not be placed on the picture).

Can I ask to remove it from my account? (#177141328)

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Sep 17, 2019 0
Community Beginner ,
Sep 17, 2019

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I just accidentaly purchased  a picture by mistake by pressing the "Licence" again. (wrong place for this button, I think). I would like to return the license for this picture (#177141328). Thank you.

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Sep 17, 2019 0
tripleA LATEST
New Here ,
May 12, 2020

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I've just had the same issue with AdobeStock_175919988.ai.   Can I please have this license removed?  Also, is there a more direct way to access custome care with this issue?  It happes from time to time.  

Thanks

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May 12, 2020 0
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